COVID-19 Updates

September 18 2020 updated

Both our London and Simcoe offices are closed to the public but we have everyone working from home to help guide you through this and your coverage.

Please contact our office by phone or email, our contact list can be found here.

If you do not know your brokers name, please call 519-657-1400 (London) or  519-426-4606 (Simcoe) and leave a message. Our team will direct your message to the correct person and you will be contacted back. You can also email your name, number and question to info@ontariowest.ca (London) or simcoe@ontariowest.ca (Simcoe).

Please be patient with our team as we navigate through these unprecedented circumstances. We will answer all of your calls or emails, it just might take a little longer than usual.

Commercial Insurance

We recognize that many of our commercial client’s operations may have changed or temporarily ceased. Our commercial team is here to assist you with how those changes might affect your coverage and premiums.

Please be aware that there are policy conditions and warranties for businesses that are vacant or unoccupied. The permitted time for commercial vacancy or an unoccupied premises is generally 30 days. During this Covid19 crisis insurers are extending this time period with no affect on your coverages. However, as owner of the building or business you must have a competent person visit the premises at least every five days, record the inspection date and time, and ensure that all protective equipment like fire and burglary alarms, smoke detectors and sprinkler systems remain fully operational. If your business is closed during this Covid19 ordered shut down call or email to confirm your insurer’s position on vacancy and/or unoccupancy. For any commercial policy questions, please email spountney@ontariowest.ca or jbrooks@ontariowest.ca (London office) or simcoe@ontariowest.ca (Simcoe office).